Last updated: November 2, 2026
In Android versions that offer it, Google-signed-in users can request deletion of linked account records in DualSub services from Profile > Privacy > Delete account and data. The app asks you to confirm and sign in again, then signs you out. It does not delete local app data or uninstall the app. For other sign-in methods, older versions, support messages or data not covered by the in-app flow, use the email request below.
For support emails or other identifiable records under our control, contact us using the request link above so we can verify ownership and handle them separately. You can revoke YouTube access in Google Account permissions.
Vocabulary cards, review progress, local video state and preferences are primarily stored on your device. The in-app deletion flow does not erase data on your device or uninstall DualSub. Disposable YouTube feed caches are removed on sign-out in supported versions. To remove all other local data, uninstall the app yourself. Delete any JSON or Anki exports separately from the location where you saved them.
Google Play and RevenueCat may retain transaction records required for billing, fraud prevention, tax, accounting or legal compliance. Aggregated or de-identified analytics that cannot reasonably be linked back to your verified request may remain. Retained records are not used to recreate the deleted DualSub account.
We acknowledge valid requests as soon as practical and complete deletion within 30 days unless a longer period is required by law or needed to verify the requester. The separate YouTube deadline is not extended by this general timeframe: requests to delete YouTube user data stored by DualSub are completed as soon as possible and within 7 calendar days of the request. We verify ownership promptly within that period. This does not delete data stored by YouTube or change your YouTube subscriptions.
En las versiones compatibles puedes solicitar el borrado de datos vinculados a la cuenta desde Perfil > Privacidad > Eliminar cuenta y datos. Esto no borra los datos del móvil ni desinstala la app: puedes desinstalarla tú mismo. Para otros datos, escribe a dualsubenglish@gmail.com. Indica el correo de Google usado en DualSub y si quieres borrar la vinculación completa o datos concretos. No envíes contraseñas, tokens ni datos de pago. La solicitud se completará normalmente en un máximo de 30 días. Para datos de usuario de YouTube almacenados por DualSub, el plazo es de 7 días naturales desde la solicitud, verificando la identidad dentro de ese plazo. No se elimina tu cuenta de YouTube ni se modifican tus suscripciones de YouTube.